Support Specialist
FACTIVITY, Inc. develops, markets, and supports touch screen graphical software for manufacturing companies worldwide.
A market leader, FACTIVITY is working to improve our software offerings on desktop, web, and mobile platforms so that we can continue to be at the forefront of manufacturing software.
Responsibilities
As an Application Support person at FACTIVITY, you will need to:
- Learn and understand FACTIVITY’s software offerings.
- Discuss and understand customer issues via interpersonal and email communications.
- Identify application, operating system and customer issues and work with FACTIVITY staff to resolve them.
- Maintain logs of all support activity.
Required Experience
You must:
- Have advanced knowledge of Microsoft desktop operating systems in secure network environments.
- Understanding of networks and server operating systems.
- Ability to communicate instructions in a simple, professional and patient manner.
- Demonstrate usage of batch files, PowerShell and UNIX/LINUX scripts.
- Understanding of database applications.
- Have worked with Microsoft Office products.
- Be able to work both independently and in teams.
We are seeking candidates for long-term employment opportunities in a company with over 30 years experience in developing software for manufacturing.
Please send resume and contact information to: jobs@FACTIVITY.com
NO PHONE CALLS PLEASE
Rocky River, OH